Privacy Policy
How Sky Glass collects, uses and protects your personal information.
Last updated: August 2026
1. Introduction
This Privacy Policy explains what information Sky Glass ("we", "us", "our") collects when you use our website and order our services, how we use that information, and the choices you have.
2. Information We Collect
We only collect the information we need to process and deliver your order:
- Contact details — your name, WhatsApp or phone number, and email address.
- Order details — the product and plan you selected, the amount paid, and your payment reference or screenshot.
- Messages — anything you send us through the contact form or on WhatsApp.
- Technical data — basic analytics such as pages visited and approximate location, collected to improve the site.
We do not collect or store your card numbers, bank passwords, CNIC, or any other sensitive financial credentials.
3. How We Use Your Information
- To process your order and deliver your subscription
- To contact you about your order, renewals or warranty replacements
- To respond to your support enquiries
- To detect and prevent fraud or abuse
- To improve our website, pricing and product range
4. Sharing Your Information
We do not sell, rent or trade your personal information. We share it only where necessary:
- With service providers who help us operate the website and deliver orders, under confidentiality obligations
- Where we are required to do so by law or a valid legal request
5. Data Retention
We keep order records for as long as needed to honour warranties, handle disputes and meet our record-keeping obligations. You may ask us to delete your contact details at any time, subject to those obligations.
6. Cookies
Our website uses essential cookies to keep your session working and, where enabled, basic analytics cookies to understand how the site is used. You can block cookies in your browser settings, though some parts of the site may not work correctly.
7. Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Third-Party Services
Our website links to third-party platforms such as WhatsApp and the subscription providers themselves. Their handling of your data is governed by their own privacy policies, not this one.
9. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this policy from time to time. The "last updated" date above will always reflect the current version.
11. Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights over your data, message us on WhatsApp or use the contact form.
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