Refund Policy
When refunds and replacements apply to Sky Glass digital subscription orders.
Last updated: August 2026
1. Digital Products
Everything we sell is a digital subscription that is delivered to you immediately after payment. Because access cannot be returned once it has been handed over, our policy is replacement first, refund where replacement is not possible.
2. Warranty and Replacement
Every subscription includes a warranty for the full duration of the plan you purchased. If your account stops working within that period through no fault of your own, we will replace it free of charge. To claim:
- Message us on WhatsApp with your order number
- Send a screenshot of the error or the login screen
- Do not attempt to change the account details yourself before contacting us
Replacements are normally issued within 24 hours.
3. When You Are Entitled to a Refund
We will issue a full refund if:
- We are unable to deliver your order at all
- The product you received is materially different from what was advertised
- We cannot provide a working replacement within 72 hours of a valid warranty claim
- You were charged twice for the same order
4. When Refunds Do Not Apply
We cannot refund an order where:
- The subscription was delivered and worked as described, and you simply changed your mind
- You changed the account password, email or other credentials, breaking the account
- You shared your account details with others, against the plan's terms
- The provider suspended the account because of your own activity
- You bought the wrong plan but did not tell us before it was activated
- The claim is made after the subscription period has ended
5. How to Request a Refund
Send us a WhatsApp message with your order number and a short description of the problem. We will review your claim and respond within 48 hours. Approved refunds are returned through the same method you paid with — EasyPaisa, JazzCash or bank transfer — usually within 3 to 7 working days.
6. Order Cancellation
You can cancel free of charge at any time before your order has been delivered. Once credentials have been shared, the order is considered delivered.
7. Chargebacks
Please talk to us before raising a dispute with your payment provider. Almost every problem can be resolved faster on WhatsApp than through a formal dispute.
8. Contact
Questions about this policy? Message us on WhatsApp and we will explain how it applies to your order.
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